Privacy Policy

1. Introduction
Sushi Library (“Sushi Library”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and share personal information when you visit our restaurants, use our website or mobile application, place an order, make a reservation, join our loyalty programme, or otherwise interact with our services in the GCC.

2. Information We Collect
Depending on how you interact with us, we may collect:

• Contact information such as your name, email address and telephone number.
• Order and transaction information, including items purchased, order history, delivery or collection details and invoice information.
• Reservation information, including booking details and preferences.
• Loyalty programme information, including your account and purchase history.
• Information you provide when contacting us, submitting feedback or participating in promotions.
• Technical information when you use our website or app, such as IP address, device information, browser information and usage data.
• Information from third party platforms or service providers used to process orders, payments, reservations or deliveries.
• Social media interactions when you communicate with Sushi Library through social media platforms.

3. How We Collect Information
We may collect information directly from you when you visit a restaurant, place an order, make a reservation, use our website or app, contact us, join our loyalty programme, participate in a promotion, or communicate with us through social media. We may also receive information from third party service providers involved in payment, delivery, reservations, technology or marketing services.

4. How We Use Your Information
We may use your personal information to:

• Process and fulfil dine in, takeaway and delivery orders.
• Manage reservations and customer enquiries.
• Process payments and provide receipts or invoices.
• Administer our loyalty or rewards programme.
• Provide customer support and respond to feedback.
• Improve our restaurants, menu, website, app and customer experience.
• Send promotional communications where you have consented or where otherwise permitted by applicable law.
• Conduct analytics, measure marketing effectiveness and understand customer preferences.
• Protect our business, customers and systems from fraud, misuse and security risks.
• Comply with applicable legal, regulatory and accounting requirements.

5. Cookies and Similar Technologies
Our website and app may use cookies, pixels and similar technologies to operate the services, understand how customers use them, improve functionality and measure marketing performance. Where required by applicable law, we will obtain the necessary consent before using non essential cookies or similar technologies.

6. Marketing Communications
If you choose to receive marketing communications, we may contact you by email, SMS, push notification or other permitted channels about Sushi Library offers, promotions, new menu items and events. You can opt out of marketing communications at any time by using the unsubscribe option in the relevant communication or contacting us through the details provided on our website or app.

7. Sharing Your Information
We may share personal information with trusted service providers who help us operate our business, including payment processors, delivery providers, reservation platforms, technology and hosting providers, customer service providers and marketing or analytics providers. We may also disclose information where required by applicable law, regulation, court order or governmental authority. We require relevant service providers to handle personal information appropriately and only for authorised purposes.

8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide our services, maintain business and transaction records, resolve disputes, meet legal obligations and enforce our agreements. Retention periods may vary depending on the type of information and applicable legal requirements.

9. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. However, no online transmission or electronic storage system can be guaranteed to be completely secure.

10. Your Privacy Rights
Depending on the applicable laws in your country, you may have rights regarding your personal information, including the right to request access, correction, deletion, restriction of processing, objection to certain processing, or withdrawal of consent where applicable. You may exercise applicable rights by contacting us through the contact details provided on our website or app.

11. Children’s Privacy
Our services are intended for the general public and we do not knowingly collect personal information from children in circumstances where consent is required without appropriate parental or guardian involvement.

12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or business practices. Any updated version will be made available through our website or app, with the effective date updated accordingly.

13. Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact connect@sushi-library.com